Refund policy

Returns, Exchanges & Refund Policy

At Mini Stitches Embroidery, all items are made with care and many are custom or made-to-order. Because of this, we do not accept returns, exchanges, or offer refunds.

Please double-check all order details (sizes, colors, personalization, and shipping information) before placing your order.

Order Issues / Errors on Our Behalf

If there is an issue with your order due to an error on our end (such as receiving the wrong item, incorrect personalization, or a defective product), we will make it right.

Please contact us within 3 days of delivery at ministitchesnco@gmail.com with your order number, a description of the issue, and clear photos of the item. Once reviewed, we will offer a replacement or appropriate solution.

Damaged Items

Please inspect your order upon arrival. If your item is damaged or defective, contact us within 3 days of delivery so we can resolve the issue.

Non-Returnable Items

All items are final sale, including:

• Custom and personalized items
• Made-to-order apparel
• Sale items

Order Cancellations

Orders may only be canceled within 24 hours of purchase. After this time, orders may already be in production and cannot be changed or canceled.

Contact

If you have any questions about your order, please contact us at ministitchesnco@gmail.com. 

---